Help Centre

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package as soon as we can!

Our support team is always happy to guide you at any step!

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. We are working on introducing more payment methods to make your experience more convenient. 

Note that additional exchange fee may apply if your currency is other than GBP.

Your 100% satisfaction is important for us. We offer a 28-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 28-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase.
• For returns, please email team@luxurbeautystore.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

For more info please refer to our shipping policy

Shipping destinations:

• We ship both locally and worldwide.  We have fulfilment centres in the USA, UK, EU, China and Australia to ensure orders get to our worldwide customers as fast as possible. This means that certain regions will experience faster delivery times than others.

Shipping times:

• Local orders take 3-13 business days to be delivered to you and we ship within 3 business days.
• International orders take 3- 20 business days, depending on country, to be delivered due to COVID-19 impacts on shipping and new customs rules. Please contact support to discuss any queries or doubts you may have regarding shipping to your region.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Shipping costs will be shown at checkout depending on what region you are shipping to. Full price will be displayed at checkout.